Contents
1. Privacy Policy
Sterling Household ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at sterlinghousehold.co.uk.
1.1 Information We Collect
We may collect the following types of information:
- Information you provide voluntarily: such as your name and email address when you subscribe to our newsletter or contact us.
- Automatically collected information: such as your IP address, browser type, operating system, referring URLs, and pages visited, collected through cookies and similar technologies.
1.2 How We Use Your Information
We use the information we collect to:
- Deliver and improve our website content and services
- Send you our newsletter (only if you have subscribed)
- Respond to your enquiries
- Analyse website usage to improve user experience
- Comply with legal obligations
1.3 Legal Basis for Processing (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Consent: where you have given us clear consent to process your data for a specific purpose (e.g., newsletter subscription).
- Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
- Legal obligation: where processing is necessary to comply with a legal obligation.
1.4 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Newsletter subscribers' data is retained until they unsubscribe. Website analytics data is retained for a maximum of 26 months.
1.5 Your Rights
Under UK GDPR, you have the following rights:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us at: [email protected]
1.6 Third-Party Services
We may use third-party services such as Google Analytics to analyse website traffic. These services may collect information about your use of our website. We do not sell your personal data to third parties.
1.7 Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
1.8 Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected]
2. Terms of Use
By accessing and using the Sterling Household website, you accept and agree to be bound by the following terms and conditions.
2.1 General Information Only
All content published on Sterling Household is provided for general informational and educational purposes only. Nothing on this website constitutes financial, legal, tax, or professional advice of any kind. You should always seek independent professional advice before making any financial decisions.
2.2 Accuracy of Information
Whilst we endeavour to keep the information on our website accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information provided.
2.3 Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Sterling Household or its content suppliers and is protected by applicable copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
2.4 External Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them.
2.5 Limitation of Liability
To the fullest extent permitted by law, Sterling Household shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, this website or its content.
2.6 Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
3. Cookie Policy
This Cookie Policy explains how Sterling Household uses cookies and similar tracking technologies on our website.
3.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
3.2 Types of Cookies We Use
- Strictly Necessary Cookies: These are essential for the website to function properly. They cannot be disabled.
- Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
- Preference Cookies: These remember your settings and preferences, such as your cookie consent choice.
3.3 Managing Cookies
You can control and manage cookies in your browser settings. Please note that removing or blocking cookies may impact your user experience and some features of the website may not function properly.
For more information about managing cookies, visit www.aboutcookies.org.
3.4 Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.